Who are we?
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC Syria
DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods, and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our six Community Centers.
About the job
As the Protection Officer - Case Management (Caseworker), you will be responsible for the quality implementation of protection case management targeting persons at heightened risk, with technical support from the Protection Team Leader and Protection Manager, and in synergy with the overall DRC protection program strategy in Syria.
Duties and Responsibilities
- Identify and receive referrals of persons at heightened risk, in accordance with DRC eligibility and selection criteria and case management standard operating procedures (SOPs).
- Under the technical guidance of the Protection Team Leader and Protection Manager, provide comprehensive case management assistance, in accordance with DRC case management SOPs, including case intake, protection risk assessment, action, and safety planning, client capacity building, supported referrals, case follow-up and review, and case closure.
- Conduct household visits and center-based interviews to assess the needs of individuals and families.
- Provide information to individuals and families about their rights and entitlements, including what services are available.
- Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities, and goals.
- Assess risk and support clients in understanding risks relevant to their situation.
- Identify individuals at risk in need of cash for protection (C4P) and organize C4P provision, in accordance with DRC C4P SOPs.
- Maintain an up-to-date service mapping and positive working relationships with relevant service providers in Rural Damascus, including DRC colleagues in other sector teams, and facilitate referral of cases to appropriate services in accordance with existing referral pathways and SOPs.
- Maintain accurate, complete, and updated case files and weekly inputs into the case management database, ensuring the highest standards of data protection and confidentiality.
- Participate in case conference meetings if required.
- Attend weekly/bi-weekly case review and supervision meetings with Protection Team Leader and Protection Manager.
- Advocate on behalf of clients to access services and support clients to effectively represent their views, needs, and capacities in all meetings affecting them.
- Submit timely and accurate weekly reports to Protection Team Leader.
- Participate in training and other capacity development initiatives as assigned by the Protection Manager.
- Carry out other relevant tasks assigned by the line manager.
- Conduct duties in accordance DRC Code of Conduct and DRC Syria Safety procedures.
Experience and technical competencies: (include years of experience)
- Relevant professional experience of minimum 2 years, with emphasis on social work and counseling.
- Excellent interpersonal skills and ability to communicate with empathy and respect with individuals and groups from various backgrounds
- Ability to maintain confidentiality, respect, non-discrimination, and safety of clients at all times.
- Strong understanding of humanitarian programming with emphasis on protection and psychosocial support services.
- Strong ability to organize work, meet deadlines, prioritize work under pressure, multitask, and maintain attention to detail.
- Good interpersonal, and problem-solving skills, creativity, and flexibility.
- Ability to work well in teams and promote teamwork, comfortable in a multi-cultural environment, ability to handle pressure well.
- Demonstrated experience using MS Office (Word, Excel).
- Ability to work effectively with people from all backgrounds and develop strategies to address barriers faced by individuals most at risk of discrimination.
Education:
- Bachelor’s degree in psychology, social work or another relevant field.
Languages:
- Spoken and written Arabic is essential
- Working knowledge of English is preferred
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You act in line with our vision and values.
We offer:
Contract length: 8 months
Level: Non-Management H2
Location: Rural Damascus - Syria
Expected Start date: As soon as possible
Application process:
Interested? Then apply for this position here: Protection Officer - Case Management - Application Form
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV-only applications will not be considered.
Applications close: 12 March 2025
Need further information?
For further information about the Danish Refugee Council, please consult our website www.drc.org
Working at DRC
Help applying
DRC as an employer
Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 40 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of around 8000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.