Operational Tracking Assistant

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfilment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation.

Overall purpose of the role:

Under the direct management of the Area Manager and the supervision of the Country Safety Coordinator, the Operational Tracking Assistant (OTA) provides technical assistance and constant monitoring to contribute to the safety of staff, DRC assets and implementation of programme activities.  

About the job:

Key Responsibilities:  

TRACKING

• Ensure ongoing, rigorous monitoring of DRC teams' devices on the Everywhere platform;
• Ensure constant and regular communication with the teams deployed via various means of communication
• Ensure rapid and effective transmission of safety information to teams
• Continuously monitors changes in the context and areas of operation via various information gathering channels
• Ensure that teams on the field rigorously follow communication procedures on the move
• In liaison with the safety coordinator, ensures that communication and geolocation equipment is working properly.
• Ensures permanent liaison between field teams and the safety coordinator and/or designated SMT members, including immediate reporting of any failure in the communication procedure.
• Conducts training on communications equipment and movement procedures

MAPPING

• Ensures that the DRC operational map is constantly updated in line with maps issued by UN partners.
• Updates the DRC operational map according to the various safety risk assessments (SRA) carried out by the safety department
• In conjunction with the country safety coordinator, proposes the creation of thematic maps based on the various activities carried out by DRC and its implementation partners.

TRAVEL REQUEST

• In liaison with the safety coordinator and the SMT, make rotation requests on the HTR platform.
• Track travel requests on the HNS platform.
• Assist the safety coordinator with movement plans and HNS platform deconflictions.
• Be able to carry out all new tasks related to travel requests and movement tracking

About you

Experience and technical competencies: (include years of experience)

• Minimum 2 years of relevant experience in Safety operations, with international or local NGOs
• Strong information technology skills and excellent skills in QGIS, ARCGIS, WEB, Pack Office,
• Proven experience in working flexibly within a diverse team, with the ability to adapt to flexible working hours
• Demonstrated ability to prioritize tasks and meet deadlines
• Solid critical analytical skills with experience of information gathering and reporting
• Excellent communications, interpersonal and negotiation skills
• Proven commitment to accountability practices.
• Stable, moral and robust character who remains calm and works well under pressure.

Education: (include certificates, licenses etc.)

• Tertiary education (Bachelor minimum) in Management preferred in Information Technology. 
• Informal education, e.g. Safety trainings provided by INGO/UN and documented self-learning, is viewed favorably.

Languages: Fluent in Writing and Speaking

• Arabic
• English

Key stakeholders:

• Internal:  Area Manager, Programme and Support teams in Gaza, Safety Coordinator.
• External: UN Agencies, Municipalities, local partners, safety working groups, partner NGOs.

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You act in line with DRC’s vision and values. 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Location: Amman

Closing date for applications: 08-03-2026

If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.

For further information about the Danish Refugee Council, please consult our website drc.ngo.