Information Management Specialist

Job Title Information Management (IM) Specialist

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict.

POSITION PROFILE

Overall purpose of the role:

The Information Management (IM) Specialist will be responsible for the set up and roll-out of a coordinated and consolidated information management system for the FCDO HOPE S programme.  This includes development of a common database tool, development of a PowerBI dashboard, maintaining IM information, data cleaning, and carrying out data analysis process for monitoring data collected across the consortium.

The position will support the MEAL Coordinator in ensuring quality quantitative and qualitative data analysis, and will be responsible for the design, implementation, and management of program-related data collection and information management systems. The position will play a key role in contributing and supporting programming and advocacy through streamlining the collection, analysis, and sharing of information in accordance with professional standards. This work will further contribute to improved, evidence-based programming through improving the production and analysis quality of IM products, including monitoring reports and rapid assessment snapshots to be shared internally and externally to key stakeholders.

DUTIES & RESPONSIBILITIES

Responsibilities

Information Management

Ensure the set-up of a harmonized interoperable information management system that facilitates data sharing and coordination across the consortium and feeds into the wider protection analysis in Sudan

• Overall responsible for the development of Consortium’s information management systems seeking feedback from consortium on PIM matrix system, tools, and approaches and using systematized and collaborative framework.
• Maintain and regularly update Consortium’s information systems, including databases and dashboards, to ensure data accuracy, accessibility, and security.
• Lead on developing, rolling out and regularly updating PowerBI dashboard based on newly developed data collection toolset (as agreed with technical focal points on the regularity)
• Responsible for collecting, assessing, analyzing, and disseminating information (quality reports, dashboard information, etc) with the relevant key stakeholders
• Produce programme snapshots and dashboards on a monthly basis, highlighting key issues and trends in coordination with Consortium while maintaining GBVIM minimum standards, GDPR minimum standards, donor and DRC data protection policies. 
• Support the production of thematic reports or other IM materials in consultation with Consortium partners
• Process data, compile and disseminate information for use in various protection-related materials, including but not limited to reports, briefings and analysis
• Provide IM technical support to consortium IM focal points, including ongoing training and capacity building Lead on Information Management, including data collection processes and protocols, and monitoring tools.
• Work collaboratively with RIMS team, acting as a focal point for the consortium in the set up/roll out of training on using referral information management system
• Support on service mapping and documenting guidance on referral pathways
• Undertake other tasks as requested by the Chief of Party

Data Quality and Protection:

• Ensure data protection and confidentiality are maintained in line with DRC’s data protection policies, FCDO policies & GBV IMS/GDPR minimum standards, ensuring Data Sharing Agreements are in place and key components of the DSA are understood and rolled out/implemented
• Responsible for storing and maintaining data for the consortium as per GDPR guidance/GBV IM Standards
• Develop and implement data quality assurance processes to ensure the accuracy, reliability, and timeliness of data collected across programs.
• Regularly review and audit data collection processes to identify and address potential issues in data quality and security.
• Conduct quality checks on collected data to ensure quality of data collection and reporting.
• Support CMU to maintain its knowledge base by acting as the focal point for consortium share point folder.
• Work in close collaboration with consortium members to ensure that information collection and reporting is harmonised

Monitoring, Evaluation, Accountability, and Learning (MEAL) Support:

• Work closely with program teams, MEAL, and IT departments to ensure data needs are met and systems are integrated into broader program strategies and that information management activities support the wider monitoring, evaluation, accountability, and learning objectives.
• Monitor and review data collection methodologies and quality of information collected in to change, update, and improve research tools and systems in collaboration with Protection Coordinator.
• Support evidence generation and monitoring activities which include tracking and recording of data, clarifying information,  conducting data triangulation with other sources to ensure accuracy.
• Assist in documenting lessons learned, best practices, and case studies from program data, ensuring these insights inform future program design and implementation
• Support MEAL team in PDM and on-site monitoring
• Keep track of the distribution lists for all the sites.
• Follow up closely on contextual developments to propose new thematic areas of focus to research.
• Explore innovative means and methods for data collection in contexts with limited access.
• Collaborate with MEAL and DRC Coordinator in ensuring harmonised reporting mechanism for beneficiary data, logframe data collection, assessment information and Complaints feedback mechanism.
• Support in donor reporting and development of concepts notes and proposals for future programing.

SKILLS AND EXPERIENCES

Experience and technical competencies:

• Minimum of three years practical experience in IM &/or monitoring, working for INGOs in humanitarian settings.
• Excellent knowledge of research/data collection and protection monitoring methodologies, experience in development and roll out of data collection tools.
• Proven experience in developing PowerBI dashboards and data visualization with experience in data management
• Experience in quantitative and qualitative data collection and analysis, preferably including through the protection analytical framework
• Ability to interpret, analyze and synthesize information in a face-paced environment.
• Demonstrable experience producing quality analytical reports under tight deadlines using both qualitative and quantitative research methodologies.
• Familiarity with MS Word, Excel and other data analysis software.
• Strong interpersonal skills including the ability to work collaboratively in a multi-cultural environment as well as independently.
• Proven experience in capacity building of teams including development of training materials.

Excellent organizational skills, ability to prioritize, and attention to detail.

EDUCATIONAL QUALIFICATIONS:

Bachelor Degree in Social Sciences, International Relations, Human Rights, Law, or related field.

LANGUAGES

Fluency in English and arabic is required

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on achieving results while maintaining efficient processes.
• Collaborating: You engage with relevant stakeholders and encourage constructive feedback.
• Taking the lead: You take ownership of tasks and are open to innovation.
• Communicating: You are clear, concise, and respectful in your communication.
• Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct.

POSITION DETAILS

• Type of contract: National
• Contract Length: 12 months
• Band: N.M.G.1
• Salary Range Starting from: USD 2,300.00
• Duty station: Port Sudan/ Khartoum  
• Start date: As soon as possible
• Closing Date for Application: 26/9/2026

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees.

WHAT WE OFFER      

1. Two Bonuses (during two Eid festivals)
2. National Social Insurance
3. Medical Insurance Allowance
4. Excellent Working Environment and Opportunity for Growth
5. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
3. Mentioning three referees' details of your present supervisor and HR along with past employment supervisor with CV.

DRC as an employer

By working in DRC, you will be joining a global workforce of around 8000 employees in 40 countries. We pride ourselves on our:

• Professionalism, impact & expertise
• Humanitarian approach & the work we do
• Purpose, meaningfulness & own contribution
• Culture, values & strong leadership
• Fair compensation & continuous development

DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.

If you have questions or are facing problems with the online application process, please visit Help applying | DRC Danish Refugee Council

Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. Weare committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race,

marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Sudan. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.

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