Information Management Specialist

DRC has been responding to various humanitarian crises in Lebanon since 2004, working with Palestinian, Iraqi and Syrian refugees. DRC received registration from the Ministry of Interior in 2011, and since then has focused primarily on responding to the Syrian refugee crisis in Lebanon and the resulting impact on Lebanese host community. DRC Lebanon’s focus is to ensure that we are able to respond to critical emerging humanitarian needs whilst improve the living conditions of displacement-affected populations and contribute to the achievement of durable solutions.   With an annual portfolio of $12million, and with approximately 200+ staff,  DRC is focusing its response in protection and economic recovery (Ec-Rec) sector in Bekka, North Lebanon and Beirut. DRC is also contributing to the evidence base and coordination structures in country through our Evidence Generation and referral information management (RIMs) teams.

About the job 

The Information Management (IM) Specialist will be responsible for the management, analysis and sharing of data related to program activities with the aim to provide reliable, quality, and comprehensive information that supports the development of an evidence-based humanitarian response. The role spans across external representation, managing existing DRC Information Management systems such as ALPHA and RIMS, establishing Power Bi dashboards, creating maps for DRC operations, tools necessary for programme implementation, data monitoring, and supports informed evidence-based advocacy.

Your main duties and responsibilities will be:  

Data Management: 

• Ensure the compliance of information systems and process with the applicable standards and guidelines related to information management and data protection, including the Protection Information Management (PIM) standards and principles and DRC’s internal guidelines. 
• Ensure effective data management by developing data collection tools and methodologies, designing, and managing database systems for data management and analysis purposes. 
• Ensure availability of updated and quality information for informed decision making by DRC’s program team. 
• Support in enhancing digital awareness for DRC employees through conducting training sessions and rolling out tools with respective technical leads.  
• Identify technical gaps in the program and provide required solutions to meet these gaps. 
• Extract data/figures to feed into reporting requirements in coordination with MEAL and programme teams as necessary, including HMA data on IMSMA for LMAC. 
• Holder of all data sharing agreements. 

 

Tools Creation and Programme Support: 

• Administer, maintain, and develop Protection Monitoring Information Management tools, while providing support in data validation and extraction. 
• Act as the main focal point/data holder of beneficiary lists/data and activities in coordination with MEAL Coordinator.  
• Responsible for data cleaning, de-duplication, and data verification where relevant. 
• Support in developing the areas of interventions map by adding activities for DRC operations across all locations, including partners. 
• Create dashboards during emergencies to ensure up to date information is available on beneficiary reach for distributions.  
• Generate quantitative analysis of protection data through RIPNA, protection monitoring, case-management, EcRec programming, etc.  
• Support in capacity building of local partners in coordination with Partnership Coordinator.  

 

KOBO, RIMS and ALPHA Technical Support & Management: 

• Administer, maintain, and develop DRC Lebanon IM tools and systems including ALPHA, RIMS, and any other IM tools used at field or national levels. 
• Provide technical support to ALPHA and RIMS users related to data extraction, data management, data validation and/or any data processing tasks. 
• Create/update ODK tools. 
• Generate required KOBO tools to support programme and MEAL teams.  
• Take responsibility for adapting and testing the IM systems and databases. 
• Support in the handover of RIMS to relevant actors/ministry – ensure trainings, SOP development, workplans, and/or guidelines as may be required.  

 

Data Protection & GDPR focal point: 

• Ensure that all data are protected, and the IM systems and products are GDPR compliant. 
• Cascade DRC HQ guidelines on data protection to all staff when new updates arise.  
• Ensure DRC offices and staff are compliant with data protection principles and GDPR requirements. 
• Act as the focal point for any engagement with IM/data consultants, which includes raising PRs as required in coordination with Supply Chain team.  
• Act as one of the focal points with MoSA for receiving beneficiary lists (MPCA, SRSN, Winterisation, etc.) 
• Act as the main focal point for Data Sharing Agreements, this includes review, updating, and validation with external entities, in line with DRC global data protection principles and GDPR.  

 

External Representation and Capacity Building: 

• Act as the external focal point for IMWG, and any other external engagements relevant to the role  
• Lead the process of partner enrolment, including needs assessments, data sharing agreements, and data protection discussions; 
• Coordinate and manage day-to-day partner follow-up, including personalised support and system utilization; 
• Engage stakeholders in the development and enhancement of referral systems and pathways; 
• Support and participate in governance structures, including coordination meetings and relevant for a; 
• Conduct capacity assessments of users – internal and external stakeholders; 
• Lead the delivery of training and Training of Trainers (ToT) on referral systems, SOPs, and pathways; 
• Ensure continuous learning and support for partners to enhance effective use of the system; 
• Identify gaps, weaknesses in referral pathways with defined solutions on improvements required to be institutionalized and handed over.  

 

Technical Support and Systems Development: 

• Identify technical gaps in the programme and implement solutions to meet set standards and requirements; 
• Contribute to the continuous improvement of referral pathways, systems, and procedures including data protection; 
• Support the adaptation and development of system features to respond to evolving needs and emergency contexts.

 

To be successful in this role, we expect you to have the following:

• A minimum of 3 years of experience in information/data management systems in a humanitarian context; 
• Master’s degree (or equivalent experience) in computer science, information technology, computer engineering, or another relevant field.
• Full proficiency in spoken and written English and Arabic.
• Extensive experience in managing excel files and their functionalities both offline and on google drive, in addition to writing complex excel formulas and VBA codes; 
• Experience in data collection tools and creation of online forms on ODK and Kobo; 
• Extensive experience in generating statistical dashboards, graphs and info graphics, and visualizing data using Microsoft Power BI; 
• Extensive experience in database systems mainly PostgreSQL database management system, as well as experience in data analysis using R or SPSS; 
• Experience in providing trainings on IM systems and products; 
• Experience in editing and enhancing Information Management products using Adobe tools such as Adobe Illustrator and Adobe InDesign by following User Interface User Experience (UIUX) methods; 
• Excellent interpersonal and problem-solving skills, creativity, and flexibility; 
• Personal qualities: Strong ability to organize work, meet deadlines, maintain composure, prioritize work under pressure, coordinate multiple tasks while maintaining attention to detail, work well in and promote teamwork; 
• INGO experience preferred. 

In this position, you are expected to demonstrate DRC’ five core competencies:   

• Striving for excellence: You focus on reaching results while ensuring an efficient process.   
• Collaborating: You involve relevant parties and encourage feedback.   
• Taking the lead: You take ownership and initiative while aiming for innovation.   
• Communicating: You listen and speak effectively and honestly.   
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. 

We offer 

• Contract length: 12 months 
• Band/Level: G-2, Non Management
• Duty Station: Bekaa with frequent travel to offices as needed.
• Start date: November 2026

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment; please refer to drc.ngo under Vacancies. For questions regarding the vacancy please contact [email protected] 

Application process 

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered. 

Closing date for applications: 2nd of November 2026. 

For further information about the Danish Refugee Council, please consult our website drc.ngo. 

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