Protection Team Leader - Case Management

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Bangladesh since 2013. In 2017, in response to the Rohingya influx, DRC launched an integrated program of support to the government in site management, shelter/NFI and protection. In 2018, DRC started implementing aid projects in support of the host communities most affected by the influx of refugees. As a key part of this, DRC opened an area office in Cox’s Bazar, and a country office in Dhaka.

POSITION PROFILE

The Protection Team Leader - Case Management’s primary function is to ensure quality implementation of general protection case management, in synergy with the overall DRC protection programme in Bangladesh under the supervision of Project/Protection Manager. He/She is responsible for supervising a team of Caseworkers/Officers/Assistants to carry out case management activities across project targeted locations. Together with the Project/Protection Manager, the selected candidate will also provide technical guidance and training for Caseworkers/Officers/Assistants.

The Protection Team Leader - Case Management is responsible to develop/strengthen relationships with agencies, governance structures, and across DRC’s programme, at the field level, in close collaboration with the Project/Protection Manager and caseworkers. The Protection Team Leader – Case Management, is responsible for ensuring that the work of the team is compliant with donors and internal DRC reporting and accountability policy and procedures.

DUTIES & RESPONSIBILITIES

Project Development, Implementation and Reporting

• Train and support caseworkers and protection volunteers to identify and assist affected individual.
• Support caseworkers in assessing individual protection needs, developing and implementing a case plan, and follow-up, guided by DRC’s case management SOPs.
• Provide referrals for services to humanitarian or other actors as per the referral pathway or best practices.
• Ensure proper documentation and secure storage of any protection data collected (hard and soft copies).
• Work with supervisor to create weekly work-plans and prioritization of tasks, including through weekly case management meetings, including responsibility for the work of the caseworkers.
• Ensure targets are met under the approved work plans and all trackers are regularly updated.
• Prepare all necessary financial and logistical documentation for the team’s work, in line with DRC procedures.
• Complete biweekly/monthly reporting on activities.
• Foster and maintain excellent working relationships with all stakeholders and participate in daily coordination with humanitarian and all other local and international actors.
• Liaise closely with protection actors in the field and other humanitarian partners to ensure an understanding of the overall issues and effective collaboration amongst partners; an understanding that shall be used to guide weekly work plans.
• Work closely with other DRC staff, particularly protection monitoring, CBP, GBV, and CP, to ensure synergy across programmes and to mainstream protection across DRC’s interventions.

Coordination and Representation

• Coordinate and follow up with Protection service providers in the field and act as a protection focal in an assigned camp.
• Coordinate with site management and other service providers to facilitate referrals in accordance with the referral pathway.
• Represent DRC in any relevant field based thematic meetings with stakeholders and otherwise as needed.

Support Management Team to

• Follow up all DRC / DDG Procedures for Security, Finance, Logistics, HR and Administration.
• Uphold DRC’s international code of conduct.
• Any other tasks as may be assigned from time to time.

Safety

• Comply with all global and location-specific safety rules, policies, and procedures. Report safety incidents, near- misses and other relevant information to the safety team as shall be briefed during onboarding. Failure to adhere to these is a disciplinary offence while it may also leave the position holder, their colleagues and DRC Bangladesh, at risk.
• Additional responsibilities include ensuring team members’ safety while they perform duties on behalf of the organization. As a manager, position holder needs to be proactive, take highest level of precautions at their disposal for safety and seek support from the safety team or even senior management team if deemed necessary.

SKILLS AND EXPERIENCES

• Previous experience working with vulnerable communities or refugees in a similar context; at least 3 years experience in Case Management and 1 year management experience in protection project.
• At least one year of experience in case management or related protection work.
• Experience of working with non-governmental organization, UN, or local organization, preferably in a leadership role.
• Good communication skills in Chittagonian and Rohingya.
• Ability to communicate in verbal and written English, including drafting reports in English.
• Willingness and ability to work in field environment, including in all weather conditions.
• Good organizational skills and capacity to work independently and as part of a dynamic team.

EDUCATIONAL QUALIFICATIONS

• Preferably a university degree in Social Sciences, Anthropology, Sociology, International Relations, Psychology, or related fields.

LANGUAGES  

• English (Fluent)
• Bangla (Fluent)
• Chittagonian and Rohingya

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You involve relevant parties and encourage feedback.
• Taking the lead: You take ownership and initiative while aiming for innovation.
• Communicating: You listen and speak effectively and honestly.
• Demonstrating integrity: You act in line with DRC’s vision and values.

POSITION DETAILS

• Type of contract: National
• Employment Band: G
• Start date: As soon as possible
• Duty station: Cox’s Bazar
• Closing Date for Application: 24 October 2026

WHAT WE OFFER      

1. Two Bonuses (paid at pro-rata basis with monthly salary)
2. Relocation Allowance
3. Mobile Allowance
4. Leave Encashment
5. Group Life Insurance including Family
6. Dental and Optical Benefits
7. Gratuity
8. Excellent Working Environment and Opportunity of Growth
9. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
3. Mentioning three referees' details of your present supervisor and HR along with past employment’s supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Bangladesh. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.

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