Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Protection Assistant (Hotline service).
About the job
Under the guidance of the Protection manager, the Protection Assistant will operate the Protection Hotline service for Tunisia and Libya. The Protection assistant will provide updated information, refer to services available in each country and provide empathetic support to callers of the hotline service.
Your main duties and responsibilities will be:
Responsibilities:
Responsibilities will include, but not necessarily be limited to the following:
- Provide updated information, psychosocial support and conduct referrals for the callers of the hotline
- Maintain an empathetic attitude towards the callers of the hotline
- In coordination with the Protection teams and partners in each location, conduct service mapping of international and local actors and update it regularly
- Ensure that relevant program tools, forms and SOPs and the applicable professional standards related to the protection helpline are adhered to.
- Support in identifying information and awareness-raising needs and gaps related to protection and rights among target beneficiaries and communities and raise it to the protection manager for program adaptation
- Collaborate with the MEAL teams in carrying monitoring, evaluation and feedback activities.
- Ensure proper use of tools and online platforms provided for effective reporting information management as relevant.
- Adhere to DRC Child Safeguarding Policy and Safeguarding Policy Framework
- Ensure professional standards and transparent communication to build trust and collaboration with concerned stakeholders.
As well as any other duties as may be assigned by the Protection Manager, relevant to the achievement of Protection objectives.
About you
To be successful in this role we expect you to have between 1-2 years of professional experience in the field of humanitarian interventions, social work, psychosocial support, case management, human rights or community development, preferably with an international humanitarian organization.
Moreover, we also expect the following:
- Strong skills in communication (Written and oral), interpersonal and facilitation skills.
- Experience in psychosocial support highly desirable
- Solid experience in responding to needs of particularly vulnerable individuals and groups using analyses of age, gender, and diversity and other criteria.
- Demonstrated capacity to effectively represent a humanitarian organization with the individuals and communities and build trust.
- Experience providing psychosocial support, information or other services remotely will be an added advantage
Education:
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University Degree in the field of social sciences, Law, political affairs, humanitarian affairs, international law, development or any other related field is preferable.
Languages:
Fluency in English, Arabic and French. Additional languages are desirable
In this position, you are expected to demonstrate DRC’ five core competencies:
- Striving for excellence: You focus on reaching results while ensuring an efficient process.
- Collaborating: You involve relevant parties and encourage feedback.
- Taking the lead: You take ownership and initiative while aiming for innovation.
- Communicating: You listen and speak effectively and honestly.
- Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We offer
- Contract length: Open - Ended
- Band: NMI
- Designation of Duty Station: Tunis
- Suggested starting date: 26 Apr 2026
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees; please refer to our website. For questions regarding the vacancy please contact Us.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.
Closing date for applications: 12 Apr 2026
For further information about the Danish Refugee Council, please consult our website drc.ngo.
Apply NowDRC as an employer
Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.