HR Officer

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

 

DRC Syria

DRC has been operating in Syria since 2008, initially responding to the Iraqi refugee crisis before pivoting to a full-scale response to the Syria crisis from 2011 onwards. Our work encompasses the full cycle of displacement—responding to life-saving humanitarian needs and supporting community recovery until durable solutions can be achieved. DRC Syria takes an area-based approach to supporting internally displaced persons (IDPs), returnees, and host communities across our key sectors: Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding (including Humanitarian Mine Action).

With an established rapid response mechanism, DRC can rapidly respond to emerging crises and shocks to meet acute emergency needs. Recognizing the significant need for early recovery and resilience programming to ensure dignified, sustainable, and cost-effective solutions for fragile communities, DRC’s programmes foster resilience for individuals and communities in situations of protracted displacement and during the initial stages of post-conflict recovery, towards a durable solution of their choice. With active portfolios in the neighboring countries of Jordan, Lebanon, Türkiye and Iraq, DRC offers a cross-border, regional response to the Syria crisis, through cross-border protection monitoring, advocacy, and trends analysis.

 

About the job:

The HR Officer will assist with ensuring the smooth running of the day-to-day human resource tasks for the country Programme. The position will assist with recruitment, employee relations, payments, onboarding process, leave management, staff welfare, and HR administration.

 

Main Responsibilities:

Payroll

• Support HR Specialist with drafting the national employee payroll.
• Ensure timely capture of all payroll adjustments as expected during the preparation of the monthly payroll.
• Ensure that all staff receive their pay slips on a monthly basis.

Recruitment for Country Office

• Responsible for receiving, processing, and filing recruitment requests upon approval for Officer level and below.
• Responsible for displaying job advertisements on different advertising platforms.
• Alerts hiring managers when vacancies close and shares applications received by email.
• Prepares longlists for hiring managers whenever required.
• Receives shortlists from HR focal persons and processes them with the Human Resource and Administration Manager.
• Sends shortlisted candidates invites to interviews according to the schedule agreed upon with the hiring manager.
• Assists hiring managers in interview processes (prepares interview space, assists with printing interview guides, and compiles interview summaries).
• Conduct interviews as required.
• Receives interview results from the field Hiring manager and processes them with HR and Administration Manager.
• Sends out reference checks.
• Drafts letters of offer to be signed by the Country Director.
• Sends out regrets to unsuccessful candidates.
• Support with Area Offices recruitments when needed.

Contracts

• Prepare Employment contracts/amendments and end of employment contract notices.
• Prepare or extend Casual contracts and maintain all timesheets of casual workers.
• Register or extend employees at the Social Security department, assuring their contracts are certified by the department.
• Support Area Offices when needed.

Payments

• Processing all HR-related payments e.g., Medical Insurance, implementation of SS payment and Income tax payment etc.
• Raising expenses for all HR-related processes.

DRC Dynamics

• Heavy user tasks for country office accounts include: Hiring and separating of employees, renewal of contracts in the system and updating leave.

Leave Management

• Leave tracking for all national staff
• Leave inquiries pertaining to annual leave, sick, paternity and Maternity etc.

Onboarding

• Coordinate the new hire onboarding process you are in charge of (contracts, Social Security, Medical Insurance, DRC ID, Dynamics account, new hire forms, office orientation).
• Conduct the HR orientation for all joiners you are responsible for at the Country Office.
• In consultation with briefers, prepare all briefing schedules for all new recruits based in Damascus and follow up to ensure that all new staff have been fully oriented.

Staff Welfare

• Focal point for medical insurance (Criteria, Tenders, Tracker, etc...).
• Submit and maintain all medical reimbursement claims of staff.
• Routinely schedule appointments of annual checkups for all staff.
• Ensure that all staff are taking their leave as expected to promote good physical and mental health in the workplace.
• Make sure to maintain a positive work environment.

Exit Management

• Coordinates submission of the Exit interview and clearance forms and return/handover of tools of the trade in liaison with all the DRC staff in Syria.
• Ensure processes regarding the separation of staff is maintained (Documentation, Approvals, Dynamics, etc…)
• Conduct exit process at Social Security.
• Handle the resignation process of staff at the Labor Directorate and ensure all necessary documentation is signed by CD and filed.

HR Administration

• Coordinate and ensure that HR documents are being sent and received properly to field offices and vice versa.
• Support in HR Audit as and when required.
• Record keeping including personal files of the national staff.
• Creating/ renewing staff DRC IDs and business cards.
• Prepare Certificate of service, and bank statements for staff.
• Coordinate and ensure that HR documents are being sent and received properly to field offices and vice versa.
• Follow up with staff on submitting their timesheets on a monthly basis
• Work on archiving/updating personnel files both hard and soft copies.

Reporting

• On a daily work with the Leave Tracker by updating it and sharing it with the HR/Admin manager on a monthly basis
• Maintain and keep the Recruitment Tracker updated at all times.
• Maintain and work with at all times an updated staff list, share with HR/Admin manager on a monthly.
• Prepare the Payments tracker and maintain it updated to be submitted on the fifth of every month.

Experience and technical competencies:

• At least 2 years of experience in a busy HR department, preferably in INGO setting.
• Strong competence in English literacy.
• Proven skills in computer programs (Word, Excel; minimum).
• Excellent levels of confidentiality and professionalism.
• Strong commitment to accountable practices.
• Knowledge of working in challenging environments.
• Proven ability to manage large, varied workloads and deal constructively with stress and periods with long hours.
• Proven ability to prioritize tasks, meet deadlines, and work with limited supervision.
• Proactive, stable, and robust character and a good team player.
• Excellent communication skills, calm, and a good sense of humor.
• Excellent interpersonal skills and demonstrated ability to establish effective working relations at all levels. 

Education:

• Minimum of a bachelor’s degree in Human Resource Management, Business Administration, social sciences, Psychology, or related field.

Languages:

• English Professional level (Fluent)
• Arabic, Fluent

In this position, you are expected to demonstrate DRC’ five core competencies:  

• Striving for excellence: You focus on reaching results while ensuring an efficient process.  
• Collaborating: You involve relevant parties and encourage feedback.  
• Taking the lead: You take ownership and initiative while aiming for innovation.  
• Communicating: You listen and speak effectively and honestly.  
• Demonstrating integrity: You act in line with our vision and values.

 

We offer:

Contract length: up to 31 December 2026 (Extension based on performance and funds)

Level: Non-Management H1

Location: Syria - Damascus

Expected Start date: 01 May 2026

 

Application process

Interested? Then apply for this position by clicking here: Talentech - HR Officer - Application Form

 

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

Applications close 28 April 2026

Applications will be reviewed on a rolling basis. DRC reserves the right to conduct tests and interviews before the closing date and can close the advertisement earlier in case of finding a suitable candidate.

Need further information?

For further information about the Danish Refugee Council, please consult our website www.drc.org

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