Who are we?
The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.
The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.
All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.
DRC Syria
DRC has been actively operating in Syria since 2008 mainly supporting refugees. In June 2012, DRC was authorized by the Syrian Ministry of Foreign Affairs (MoFA) to expand its humanitarian efforts and provide assistance to IDPs and the vulnerable resident population countrywide. Since then, DRC activities have been focused on NFI distributions, Shelter, WASH, Protection, Education, Livelihoods and Mine Risk Education in six Governorates (Damascus, Rural Damascus, Dara'a, Aleppo, Hama, and Homs). While Protection/community service activities are provided to beneficiaries throughout our six Community Centers
About the job:
The Receptionist / Registration Casual Worker is responsible for managing front-desk activities at the community center, welcoming beneficiaries, registering participants for activities and services, and ensuring smooth and organized daily reception operations. The role supports safe access, orderly service delivery, and accurate data recording.
Responsibilities:
· Welcome visitors and beneficiaries in a respectful, professional, and culturally sensitive manner.
· Provide basic information about community center services, activities, and schedules.
· Manage waiting areas and direct beneficiaries to the appropriate staff or service.
· Maintain a calm and orderly reception area, ensuring confidentiality and dignity.
· Register beneficiaries for activities, sessions, or services using registration forms or digital tools.
· Verify beneficiary information and ensure completeness and accuracy of records.
· Support attendance tracking for sessions, trainings, and community activities.
· Safely handle and store registration documents in line with data protection principles.
· Coordinate with protection services (CM, PSS, legal aid,…) and other program staff regarding daily schedules and participant lists.
· Inform staff of arrivals, appointments, or urgent cases when needed.
· Support crowd management during peak activity times.
· Prepare and update daily registration lists and basic reports as requested.
· Assist with filing, photocopying, and organizing program documentation when required.
· Report any challenges, complaints, or protection concerns to the supervisor immediately.
Education:
A bachelor’s degree is preferred in one of the following fields: humanities, psychology, sociology, management, or a related field
Required experience and technical competencies:
- At least one year of experience in a similar role (preferably in NGOs or community-based organizations).
- Technical Skills: Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Soft Skills: Strong communication and interpersonal skills; ability to multitask and work under pressure.
Languages:
Fluency in Arabic is required; basic knowledge of English is an asset.
Application process
Interested? Then apply for this position by clicking on the below link:
- Application Link : Talentech - Registration/Receptionist - Casual worker - Application Form
All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.
Applications close: 29-04-2026
Need further information If you have questions or are facing problems with the online application process, please visit drc.ngo/jobsupport.For further information about the Danish Refugee Council, please consult our website www.drc.org
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DRC as an employer
Founded in 1956, DRC Danish Refugee Council is Denmark’s largest, and a leading international NGO. We have continuously been ranked as one of the best NGOs in the world - and are one of the few with a specific expertise in forced displacement. In over 30 countries, we protect, advocate and build sustainable futures for refugees and other displacement-affected people and communities.
By working in DRC, you will be joining a global workforce of over 6,000 employees. We pride ourselves on our:
- Professionalism, impact & expertise
- Humanitarian approach & the work we do
- Purpose, meaningfulness & own contribution
- Culture, values & strong leadership
- Fair compensation & continuous development
DRC’s capacity to ensure the protection of and assistance to refugees, IDP’s and other persons of concern depends on the ability of our staff to uphold and promote the highest standards of ethical and professional conduct in relation DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment. DRC conducts thorough and comprehensive background checks as part of the recruitment process.
Danish Refugee Council is an equal opportunity employer and we consider all applicants based on individual merit and qualifications, regardless of personal characteristics or attributes. We are committed to increasing the diversity of our workforce, aiming for a 50% balance of men and women in management roles and ensuring that at least 50% of management roles are filled by national staff. We recognize that a diverse and inclusive team is crucial for achieving our organizational goals and making a positive impact on the communities we serve.