Accountability Officer

 

 

Accountability Officer

DRC is a private, independent, non-profit organization (NGO), devoted, on the basis of humanitarian principles to securing the Protection of refugees and internally displaced persons (IDPs), and to promoting long term solutions to the problems of forced displacement. DRC works in the context of conflict-induced displacement of populations and in return and reintegration situations. The purpose of the AFL Assistant is to coordinate the support functions at (Country) Office and off-load the Project Manager and HMA team of support functions. The responsibilities will encompass all the support activities of DRC HMA projects office: supply chain, admin, finance and liaison. This role has an area focus and ensures compliance with DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role also provides support to base operations where mine action activities are taking place. POSITION PROFILE Overall purpose of the role: The Accountability Officer ensures the effective oversight, quality assurance, and continuous strengthening of DRC’s Community Feedback Mechanism (CFM) across all projects and operational areas. Reporting directly to the MEAL Manager, the role works closely with the Accountability Assistant, MEAL staff, Project Focal Points, and CFM Focal Points to ensure accountability systems are implemented consistently and in compliance with DRC CFM SOPs and standards. The role contributes to strengthening transparency, responsiveness, and organizational learning across all areas of operation, and ensures that accountability finding are systematically integrated into programme adaptation and management decision-making.

DUTIES & RESPONSIBILITIES

Oversight of the Community Feedback Mechanism Ensure structured workflow and coordination between projects, CFM Focal Points, and the accountability function. Conduct regular follow-up with the accountability assistant and CFM Focal Points (including partner-level) to ensure compliance with CFM SOPs. Ensure feedback received through CFM boxes and other project-level channels is shared in a timely manner with the Accountability Assistant to be logged in the CFM data base and follow up upon. Identify opportunities to improve accessibility and inclusivity of the CFM for vulnerable groups. Work with IM to ensure CFM data collection tools remain updated and aligned with operational needs. When feasible, participate in major distributions and field activities to support accountability visibility. Ensure CFM help desks are properly set up during distributions. Ensure CFM boxes are available and accessible at distribution sites and managed in line with SOPs. Data Analysis, Lessons Learned & Reporting Review and validate the monthly CFM report drafted by the Accountability Assistant. Conduct structured trend analysis of feedback data across projects and operational areas, recurring issues, and community concerns, providing actionable insights for program improvement. Identify recurring issues, systemic gaps, and risks emerging from community feedback. Translate key findings into project-level Lessons Learned (LL) and actionable recommendations. Ensure Lessons Learned are shared with relevant program teams and management. Follow up with management and program teams on agreed corrective actions and document progress. Flag critical risks or sensitive patterns to the MEAL Manager in a timely manner. Awareness & System Strengthening Collaborate with MEAL, program, Grants and field teams to integrate accountability mechanisms into all phases of the project cycle Work with the CFM Focal Points at each project to ensure CFM awareness-raising is embedded within programme awareness sessions and community sensitization activities. Work with Area Managers to ensure the CFM IEC materials are installed and available at the DRC office and area of operation. Work with CFM FP to ensure CFM IEC materials and project-specific information materials (leaflets, Q&A documents) are developed and distributed at project start. Ensure CFM ID cards are distributed to people of concern engaged in DRC programs. Promote the use of feedback data for program adaptation and quality improvement. Build the capacity of staff, Accountability Assistants, CFM focal points and partners on DRC ‘s accountability principles, DRC’s CFM procedures and guidelines With the support from the MEAL manager regularly review and update SOPs, tools, training materials, and IEC materials based on community feedback and lessons learned to improve accessibility and effectiveness. Carry out additional accountability-related tasks as assigned by the MEAL Manager. Represent DRC at AAP meetings and other relevant technical coordination meetings at the field level if needed Lead on the CFM steering committee and work with them to ensure staff, partners and communities are aware of the proper CFM channels to report feedback.

SKILLS AND EXPERIENCES

• Minimum three (3) years of experience in humanitarian accountability, AAP, MEAL, protection, or community engagement roles.
• Proven experience managing or overseeing Community Feedback Mechanisms (CFM) or complaints and response mechanisms.
• Experience in data analysis, trend identification, and report writing.
• Experience coordinating with multiple departments and field teams across different operational areas.
• Previous experience with international NGOs is highly desirable.
• Experience working with vulnerable populations and understanding protection principles is an asset.
• Strong understanding of Accountability to Affected Populations (AAP) principles and humanitarian accountability standards.

Technical

• Strong analytical skills with the ability to interpret feedback data, identify trends, and translate findings into lessons learned and corrective actions.
• Experience in developing narrative and analytical reports for management use.
• Proficiency in data management tools and Microsoft Office (especially Excel).
• Familiarity with digital data collection platforms (e.g., Kobo or similar systems).
• Ability to ensure compliance with SOPs and accountability frameworks.
• Strong coordination and facilitation skills.
• Excellent written and verbal communication skills.

Ability to handle sensitive information with discretion and professionalism

EDUCATIONAL QUALIFICATIONS: (include certificates, licenses etc.)

Bachelor’s degree in social science, business, development, or any related field.

Languages: (indicate fluency level)

•          English (Fluent)

•          Arabic (Fluent)

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on reaching results while ensuring an efficient process.  
• Collaborating: You involve relevant parties and encourage feedback.  
• Taking the lead: You take ownership and initiative while aiming for innovation.  
• Communicating: You listen and speak effectively and honestly.  
• Demonstrating integrity: You act in line with our vision and values.

POSITION DETAILS

• Type of contract: National
• Contract Length: 6 months
• Band: Non-management  
• Salary Range Starting from, USD 1,225.00
• Duty station: Port Sudan- Country Office
• Start date: As soon as possible
• Closing Date for Application: 5/May/2026

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees.

WHAT WE OFFER      

1. Two Bonuses (during two Eid festivals)
2. National Social Insurance
3. Medical Insurance
4. Excellent Working Environment and Opportunity for Growth
5. Various Learning and Development Platforms

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on Apply Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.   
3. Mentioning three referees' details of your present supervisor and HR along with past employment supervisor with CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race,

marital status, or other protected characteristics.   

***FRAUD ALERT***

It has been brought to the attention of the Danish Refugee Council (DRC) that there have been instances of fraudulent job offers, purporting to be from DRC in Sudan. These offers reportedly concern fraudulent employment opportunities to applicants asking for money. DRC would like to stipulate that the organization never charges or accepts any money from job seekers during the recruitment process. DRC recommends that you do not respond to unsolicited offers of employment.

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