MEAL Intern - Accountability

 

 

MEAL Intern - Accountability

(Yemen – Aden)

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956, and has since grown to become an international humanitarian organization with more than 6500 staff. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

 

About the role

Overall purpose of the role:

The purpose of this role is to support accountability and CFM (Complaints and Feedback Mechanism) activities within the MEAL team in the Aden office through a learning and hands-on experience approach. The intern will be trained on accountability practices and data collection processes, and will gradually apply this knowledge to support ongoing activities. Through this practical exposure, the intern will contribute to maintaining continuity of work and help address operational gaps during the Accountability Assistant’s leave.

This non-managerial position operates under the overall supervision of the MEAL Team Leader, with technical support from the Country Office Accountability Officer. The intern will support the development and implementation of the DRC Yemen MEAL framework, with a focus on accountability to beneficiaries and target groups. Responsibilities include supporting hotline/toll-free operations, receiving, documenting, and processing feedback and complaints through various channels, as well as assisting in other MEAL activities such as verification, assessments, evaluations, and monitoring tasks as assigned by the line manager.

Main responsibilities:

• Responsible for receiving complaints and feedback from beneficiaries on the hotline, toll-free, feedback boxes and/or any newly instituted feedback channels in addition to ensuring that any sensitive feedback received are coded to the CFM database/system.
• Ensure the timely entry of all feedback received from beneficiaries/stakeholders into the CFM database and direct the feedback to the MEAL TL and MEAL Officer AAP for following up if needed. Ensure escalation of serious complaints (such as Code of Conduct violations and SEA violations) through the required channel.
• Under the direct supervision of MEAL Team Leader/Country Accountability Officer, coordinate with the MEAL and program field staff to compile any feedback received through the feedback channels which associated with the suggestion boxes, and ODM/PDM activities.
• Follow data protection protocols and steps. Implement protocols for data protection, storage, sharing, and security in the area of responsibility to ensure data is stored in safely and confidentially.
• Follow accountability and ethical standards in everyday work, including a commitment to AAP, PSEA and non-discriminatory service provision.
• Support in reviewing and translating the MEAL surveys/assessments.
• Submit the CFM database/report on a weekly and monthly basis to the MEAL Officer - AAP /MEAL Team Leader/MEAL Manager
• Perform other duties as assigned by MEAL Team Leader. This may include supporting with MEAL activities such as verification, baseline/endline surveys, PDMs, PSMs, etc.

Experience and technical competencies:

Skills and Experiences:

• Experience in the similar job with national/international NGOs, public. Note: candidates with some experience in community service provision (e.g. health, education, youth) and volunteering will also be considered in place of formal NGO work experience.
• Ability to collect data and perform data quality steps, with strong attention to detail.
• Demonstrated personal commitment to service provision or volunteering within their community.
• Ability to follow and communicate instructions in relation to ethical principles including accountability to affected populations principles.
• Skill in MS Word, Excel, and general data literacy.
• Ability to discuss and follow priorities.
• Strong written and verbal communication skills (with a preference for strong facilitation and communications skills).

Competencies:

• Flexibility in carrying out tasks.
• Good listener with clear communication style for diverse population; patient and understanding communication style.
• Adheres to the DRC’s values and ethical standards.
• Promotes the vision, mission, and strategic goals of the DRC Yemen Program.
• Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability, with a commitment to non-discriminatory service provision.
• Willingness to travel very frequently to field sites and percent of the time.
• Establishes, builds and maintains effective working relationships with staff and partners to facilitate the provision of support.
• Consistently approaches work with energy and a positive, constructive attitude.
• Solid communication skills (written and oral): sensitivity to and responsiveness to all partners, respectful and helpful relations with donors and project staff.
• Remains calm, in control and good humored even under pressure.
• Demonstrates openness to change and ability to manage complexities.
• Responds positively to critical feedback and differing points of view.
• Solicits feedback from staff about the impact of his/her own behavior.

 

Education:

High school certificate. Preferably, bachelor’s degree in, management or any other related field.

Candidates coming from backgrounds in teaching, customer service or professional sectors with strong social skills will also be considered.

Languages:

• English – Good
• Arabic – Fluent

Key stakeholders: (internal and external)

• MEAL Manager and Team Leader
• Country AAP Officer
• Area Management
• Program Technical Coordinators

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.  
•  Collaborating: Involving relevant parties and encouraging feedback.  
• Taking the lead: Taking ownership and initiative while aiming for innovation.  
• Communicating: Listening and speaking effectively and honestly.  
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We Offer.

Contract length:  November 30, 2026

Start date: ASAP

Duty station: Aden, Yemen, with frequent travel to Lahj locations.

Salary and conditions will be in accordance with Danish Refugee Council’s National Terms of Employment.
 

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

'Female candidates are encouraged to apply'

Closing date for applications: May 20, 2026, recruitment process is planned to start in maximum 2 weeks after the closing date.

For further information about the Danish Refugee Council, please consult our website drc.ngo.

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