Protection Officer

The Danish Refugee Council (DRC), one of the world’s leading NGOs, with a focus on responding to displacement, have been registered in Sudan since 2004, delivering life-saving programming in protection, emergency response, shelter, food security and livelihoods, disaster risk reduction, camp management, and humanitarian mine action. DRC has implemented projects in Central Darfur, South Kordofan, Gedaref, Port Sudan, and White Nile. Sudan hosts one of the largest displaced populations in Africa, with over 3.7 million internally displaced people and over 1.1 million refugees from South Sudan, Ethiopia, Eritrea, Central African Republic, Chad, Yemen and Syria. Against a background of political crisis, Sudan faces economic and social turmoil, with sharp increases in food and energy costs, further exacerbated by disease outbreaks and ongoing conflict.

 

POSITION PROFILE

Supervision of the daily activities of the case management interventions (including individual case management and collective PSS) with a focus on survivors of gender-based violence.

DUTIES & RESPONSIBILITIES

Programme

• With support of Protection Team leader and Proteciton manager, design and deliver specific GBV prevention interventions 
• Ensure the delivery of case management by Protection Assistants is in line with global/DRC SOPs and standards, including the interagency GBV case management guidelines.
• Effectively use and comply with all the tools, forms and SOPs related to case management as communicated by the Protection manager. Comply with applicable professional standards related to protection and humanitarian interventions.
• Operate in close alignment with referral pathways agreed at interagency level.
• Coordinate closely with service providers to ensure survivors and individuals at risk of right violations are provided with high quality service provision (including medical assistance, mental health support and material assistance)
• Ensure proper documentation of case data and information in line with the case management guiding principles, adhering to the confidentiality principle. Ensure to abide by all information-sharing protocols in place.
• Ensure that individuals in need of protection services and/or assistance are timely and adequately referred to the relevant services. Conduct regular and systematized follow-up of all referred cases to ensure adequate service provision, reassess needs and potentially identify any new trends.
• Provide support and technical guidance to the Protection Assistants in the implementation of collective PSS activities with vulnerable communities’ members in safe and suitable locations and according to DRC guidelines.
• Provide support and technical guidance to the Protection Assistants in the implementation of Individual Protection Assistance (IPA) activities, including the provision of cash or in-kind assistance to most vulnerable communities’ members in safe and suitable manner, strictly adhering DRC SOPs/Protocols for IPA.
• Conduct any other programme activities related to the provision of protection services and assistance as instructed by the Protection Specialist and the Area Manager.
• Mobilize and build strong rapport with communities, adhering to dignified, culturally sensitive approaches.
• Run weekly case review meetings with the Case Management Assistants to ensure adherence to standards of care and quality case management
• Create plan for Case Management team to complete the targets and any related budget spend within the program period. Follow up with Case Management Assistants to ensure work is completed on time and in line with the target and budget plan.
• Answer Case Management Assistant’s technical case management questions or relay technical questions to the Protection team leader and Protection manager.
• Working closely with the implementation partner to ensure alignment on project goals and strategies.
• Providing necessary resources and support to the implementation partner to facilitate their role.
• Maintaining open and effective communication throughout the project to address any issues or concerns.
• Regularly checking in with the implementation partner to monitor progress and ensure the project stays on track.
• Act as Case Management Team Focal point.

Monitoring and Reporting

-     Produce quality and acurate reports and supporting documentation on CM activities and ensure their timely submission to the Protection Team for review and internal information sharing. To this end, oversee that both the hard and soft copies of all activity reports and case management files are safely archived by the CM assistants. Overall, effectively use the tools and comply with the processes related to monitoring and reporting, including through the use of shared drive and dedicated platforms for information management. 

-     Accurately update the protection case management database ensuing adherence to data protection protocols as well as ensure accuracy of the database

-     Maintain complete, accurate, and confidential case files to document client interactions and interventions using DRC tools, ensuring adherence to data protection protocols. Follow up with Case Management assistants to ensure all paperwork is properly filed in adherence with data protection and DRC protocols.

-    Participate in weekly and monthly work planning as directed by Team Leader and Protection Manager. 

-    Support the implementation of monitoring and evaluation tools and report on issues in the implementation of the program

-    Lead the assistance in data analysis of case management data in a safe and ethical manner.

Representation and coordination

-            Collaborate with other DRC sectors and NGOs to ensure a coordinated and collaborative response to the provision of services and assistance for those benefiting from case management

-            Maintain effective working relationship with relevant stakeholders including partner agencies, community leaders and service providers

-             Advocate for the needs of vulnerable and at-risk individuals both internally and through coordination mechanisms through evidence-based advocacy

-            Lead continuous updating of referral pathways and service mapping and follow up with Assistants regarding coordination with new actors.

Operations support

-             Support the coordination of programme support activities as they relate to logistics, administration or security as relevant, under the guidance and supervision of the Area Manager and in coordination with the relevant departments.  Comply with all relevant internal policies and directives.

Other

•        Maintain positive work relationship within the team, and promote team-building efforts.
•        Ensure respect of DRC Code of Conduct
•        Participate in training and coaching as required on case management process, the relevant SOPs and the data filing and storing procedures.
•        Any other duties relating to the nature of the job as directed by the Area Manager

 

SKILLS AND EXPERIENCES

• 4+ years of experience in case management, including GBV case management
• Good knowledge of case management principles
• Ability to maintain confidentiality, respect, non-discrimination, safety and inclusion of all cases at all times
• Excellent communication and psychosocial first aid skills
• Good interpersonal and problem-solving skills, creativity and flexibility
• Comfortable in a multi-cultural environment, flexible and able to handle pressure well
• Computer literacy (Microsoft Word and Excel)
• Ability to work flexible hours in challenging environments
• Previous experience in international organizations and humanitarian settings is a plus

EDUCATIONAL QUALIFICATIONS

Bachelor in Social work, Counseling, Psychology or other related field

LANGUAGES  

Ability to communicate and write clearly in English and Arabic.

ALL EMPLOYEES ARE EXPECTED TO DEMONSTRATE DRC FIVE CORE COMPETENCIES

• Striving for excellence: You focus on achieving results while maintaining efficient processes.
• Collaborating: You engage with relevant stakeholders and encourage constructive feedback.
• Taking the lead: You take ownership of tasks and are open to innovation.
• Communicating: You are clear, concise, and respectful in your communication.
• Demonstrating integrity: You uphold and promote the highest ethical standards and DRC's Code of Conduct.

POSITION DETAILS

• Type of contract: National
• Contract Length: 12 Months
• Band: H
• Salary Range Starting from (p.m.): USD 1,225
• Duty station: Khartoum with frequent travel to surrounding area.
• Start date: As soon as possible
• Closing Date for Application: 8 June 2026.

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for national employees. For questions regarding the vacancy, please contact [email protected]

WHAT WE OFFER      

1. Two Bonuses (during two Eid festivals)
2. Contribution to National Social Insurance and Pension Fund
3. Health Insurance Plan including family
4. Group Personal Accidental Insurance
5. Excellent Working Environment and Opportunity for Growth
6. Various Learning and Development Courses

APPLICATION PROCESS

1. Applications must be submitted through the mentioned link on the page by clicking on “Apply” Button.   
2. All applicants must send a cover letter along with an updated CV (we encourage CV no longer than four pages) in English.
3. Mentioning three referees' details of your present supervisor and HR along with past employment supervisor in the CV.

Note: Applications sent by email will not be considered. In addition, DRC doesn’t charge any fee for any of its recruitment process & believes in equal opportunity in employment regardless.

If you have questions, you can visit our FAQ page. 

For further information about the Danish Refugee Council, please consult our website: www.drc.ngo.

Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, female candidates are particularly encouraged to apply to bridge the gender gap. 

Equal Opportunities: DRC is an equal-opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, color, race,

marital status, or other protected characteristics.   

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