Human Resources and Administration Officer

Danish Refugee Council (DRC) is a Danish international non-governmental organisation, which promotes and supports durable solutions to the problems faced by refugees and internally displaced people all over the world. DRC is present in more than 30 conflict territories around the world assisting displaced people with shelter, food, income generating activities, and wide range of other assistance. It is of utmost importance for DRC to work in compliance with the DRC Accountability and Quality Management system and national legislations. Smooth, reliable, and effective operational systems are preconditions for DRC to maintain its position as a trustworthy and reliable partner for our donors and an accountable organisation towards our beneficiaries.  

DRC has been operating in the West Africa region for over 15 years, running a combination of emergency, livelihood, protection, and advocacy programmes through Country Offices (COs) Guinea, Liberia, Ivory Coast, Mali, Burkina Faso, Niger, Nigeria and a Regional Office (RO) in Abidjan. DRC has 17 offices and more than 500 staff members across the WA region.

DRC started operating in Nigeria in 2015 where plans to run a combination of emergency, livelihood, WASH, protection, and advocacy programmes has been set. DRC currently has offices in Abuja, Yola, Mubi, Maiduguri and planning to run an office in Yobe, besides 50 staff members subject to increase in near future.

Overall purpose of the role: This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

Duties and Responsibilities

Human Resources

• Ensure the general HR standards & procedures defined in DRC Operations Handbook are applied and compliant at all times
• Support with all phases of recruitment
• Assist Senior Management Team in elaboration of individual development plans for employees reflecting DRC vision, values and long term strategic priorities
• Prepare and update briefing/induction packages for new staff and oversee/coordinate the induction process
• Assist with the Performance & Development Process
• Coordinate and develop a DRC training scheme for DRC employees with the help of the DRC Learning Catalogue
• Draft new and renewed contracts and other personnel-related issues with special attention to compensation and benefits
• Prepare, advice and oversee staff leaves and absences.
• Assist with the management of staff complaints through DRC established mechanisms and ensures DRC Code of Conduct is understood and abided at all times
• Focal point for the liaison with Health Insurance Company on all related issues & serve as the liaison with service providers on all staff health insurance issues.
• Support staff development activities including promoting the DRC Learning Catalogue.

Administration

• Assist the Human Resource Manager in the management of administrative tasks
• Coordinate the organization of field visits for external visitors in terms of housing and transport
•  Act as focal point for the administration of tenancy agreements & liaise with lessors
•  Assist Country Director (and HoFA as needed) on the elaboration and roll out of Safety Manual
•  Assist periodically program staff in needed visibility activities (ordering photos, brochures, working with designer, make sure logos and fonts are used according to DRC brand manual etc)
•  Ensure than onboarding and exit procedures are made for all staff in coordination with Logistics and Safety Department

Job Requirements

Experience and technical competencies:

Essential:

Education: (include certificates, licenses etc.)

• University degree in Human Resources/Administration, Business Administration and other related discipline

Languages: (indicate fluency level)

• Fluency in written and spoken English. Fluency in local spoken languages.

All DRC roles require the post-holder to master DRC’s core competencies:

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating listening and speaking effectively and honestly.
• Demonstrating integrity: Acting in line with DRC’s vision and values

Deadline: Applications close on the 28th of January 2025 at midnight (GMT time).

Note: Applications will be reviewed on rolling bases due to the urgency, therefore a candidate who closely meets the requirements may be selected before the above deadline.

• Only short-listed applicants will be invited for written tests and oral interviews.
• For general information about the Danish Refugee Council, please consult: www.drc.dk