Ukraine: A new space offering support to veterans and families of the missing

Since the full-scale invasion, the Centre for Social Services in Borzna, Chernihiv Oblast, has grown into a place where people can access essential protection and social services under one roof.

“We offer a wide range of social services here,” explains Nataliia, the institution’s Head. “Our Centre provides home-based care for elderly people living alone, particularly those unable to care for themselves. We also offer in-kind assistance for those in need, such as bedding or kitchenware.”

The premises accommodate several specialised services, including support for people affected by explosive ordnance or domestic violence. A social work department assists families facing difficult life circumstances, while a sensory-friendly children’s room provides a safe and engaging environment for younger visitors.

With support from the Danish Refugee Council, the centre has expanded its capacity with dedicated facilities and tailored assistance for veterans, demobilised service personnel, and families of the missing.

A new space with a clear purpose

Accessibility was a key consideration in setting up the space. Located on the ground floor with an adapted restroom nearby, the office ensures access for people with disabilities and those with limited mobility. “It wouldn’t have worked if it had been upstairs,” notes Vitalii, Veteran and Demobilised Personnel Support Officer. Vitalii, a former service member himself, now serves as the centre’s specialist supporting those in need.

“This position was introduced in April, and he’s been working with us since then,” says the Head of the Centre. His professional background in the free legal aid system in Ukraine makes him a valuable resource for those seeking help with benefits, utility-related issues, and legal documentation.

Vitalii is also a point of contact for families of the missing, assisting with official extracts, government portal registration, and applications for support.

The centre even receives some requests related to small business support — assistance with accessing state guarantees or developing simple business plans.

Comfortable spaces, connected services

Beyond accessibility, the new facilities have been designed with comfort in mind. Part of the space is set aside for group activities, while one of the adjoining rooms will be used to share information and materials, equipped with two workstations.

“We’re thinking of putting an additional cabinet or wall shelf for a kettle and cups, so it’s possible to create a welcoming atmosphere over a cup of tea,” says Nataliia. Plans are also underway for a small cloakroom where visitors can leave their personal belongings.

This is not the first initiative of the DRC in the Borzna Social Services Centre. Previously, with funding from the European Union and the Ukraine Humanitarian Fund, the team supported the creation of a children’s room, a safe space for women and girls, and a case management office. Together with the new veteran support facilities, these services form a holistic system where a single visit can connect someone to legal advice, social assistance, psychosocial support, and safe community spaces.

“It’s great when all social services work together. This allows us to respond to needs in a comprehensive and targeted manner,” Nataliia concludes.