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DRC Greece Ukraine Emergency Response Helpline

To support thousands of people who have already reached Greece, DRC launched a Help Line Service to provide timely and reliable information in a safe and transparent way. *The services provided through DRC Greece Help Line will cease as of 31st of May 2023.

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UA Helpline Poster EN 20 Oct 2022 PDF 225.8 KB
UA Helpline Poster UA 20 Oct 2022 PDF 236.9 KB
UA Helpline Poster RU 20 Oct 2022 PDF 235.5 KB

Executive summary

The Help Line Service receives and processes requests for information through phone calls and Telegram with an automated messages modality, which ensures vital information is available 24/7.

In addition, the DRC team provides individualised support with more specific questions/queries wherever possible, identifies protection concerns and makes the appropriate referrals, including for legal aid and cases with specific inquires related to specialized services (child protection, GBV inquires). The DRC protection team also stands by ready to support with case management upon capacity, and collects vital information based on the incoming requests to understand people’s needs, priorities, and capacities.

*The services provided through DRC Greece Help Line will cease as of 31st of May 2023.