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Ukraine: Home renovations for at-risk families — practical aid, lasting Impact

Cold and damp are among the main consequences of poorly insulated homes. Thanks to funding from the European Union, the Danish Refugee Council (DRC) is helping vulnerable households across Ukraine address these issues.

In Hennadii’s house, DRC renovated the dilapidated roof, which had been leaking. ©DRC Ukraine, Dnipropetrovsk Oblast, 2026, Krystyna Pashkina

One such programme is currently operating in Kryvyi Rih, a city in the South of Dnipropetrovsk Oblast. Known as the longest city in Europe, Kryvyi Rih is a major industrial centre and home to large steelworks.

Throughout the war, now in its fifth year, the city has been regularly subjected to shelling. Air raid alerts can last for hours, and as recently as March, more than 30 buildings were damaged by drone strikes, forcing residents to evacuate. Despite the ongoing danger, over half a million people continue to live here.

New windows helped warm up the apartment by 10 degrees in winter

Tamara, 79, has lived in Kryvyi Rih all her life. Petite and slender, she wears a white hat adorned with pearls, which may add some naivety to her image. Yet her steady, piercing gaze hints at a lifetime of hardship.

Although she trained as a teacher, Tamara spent her entire career working on the railways. She began as a mechanic in a locomotive depot, later becoming an electrician and eventually a process engineer.

Her family once owned a house in the area, but in the late 1980s, Soviet authorities redeveloped the neighbourhood with high-rise blocks. Their home was demolished and replaced by a school. In 1989, the family was relocated to a flat in a nearby tower block.

Around that time, Tamara developed serious spinal problems and was diagnosed with a disability, losing sensation on the right side of her body. She was forced to leave her job. With determination and medical support, she gradually recovered and, as she puts it, “learned to walk again”, despite the pain.

Tamara now lives alone. Her flat still had wooden windows and an old entrance door, which she could not afford to replace.

The window frames were cracked and draughty. The balcony door lock was broken. Once, it slammed shut and I couldn’t get out. Somehow, I managed to open it with a screwdriver.

Tamara

After learning about the DRC support programme, Tamara applied. In winter, draughts meant the temperature in her flat could drop to just 5°C.

“This winter has been a real blessing. It’s no longer 5 degrees — it’s 15,” she says with a broad smile.

Thanks to funding from the European Union, DRC is able to help people resolve issues with repairs—specifically changing the weakest parts to keep homes dry and warm.

“In Kryvyi Rih, more than 30 households have received assistance through our insulation programme. These include people with disabilities, low-income families and internally displaced persons,” explains Oleksandr, Shelter and Settlement Assistant.

Oleksandr checks whether the windows and the door in Tamara’s apartment were installed according to the requirements. ©DRC Ukraine, Dnipropetrovsk Oblast, 2026, Krystyna Pashkina

Photo: Raisa shows old windows which did not hold warmth inside the apartment. ©DRC Ukraine, Dnipropetrovsk Oblast, 2026, Krystyna Pashkina

Leaving home in a single day — a story shared by many Ukrainians

Raisa now lives in Kryvyi Rih after fleeing her village, which is currently under occupation. At 66, she was forced to leave behind her home and everything she owned in a single day.

“Who would have thought that at my age you could leave with nothing? I didn’t hesitate — I just grabbed my handbag, my passport and my documents. I had to leave that same day,” she says.

As an internally displaced person, she was offered accommodation in a communal flat, but conditions were extremely poor — the apartment had previously been used as a warehouse.

“With help from my neighbours, I did some basic repairs. They also shared some furniture with me,” Raisa explains. Still, she frequently speaks of the home she lost — larger, comfortable and entirely her own.

To help her settle, the DRC replaced the windows and front door in her new flat.

“Even the neighbours are delighted: ‘Oh, brand-new windows!’ The old ones were so draughty. I thought about patching them up, but now it’s completely different. The flat is warm and cosy. I’ve even put flowers on the windowsill — I’m starting to feel at home,” she says.

Dressed in a red long-sleeved top reading Hola Bonita (“hello, beautiful”), with matching red lipstick and hair, Raisa radiates strength.

“My son always told me: ‘Mum, you’re strong — you can get through anything.’ There are still good people in the world. Even when it feels unbearable, you have to keep going and hope for the best,” she says. She still dreams of returning home one day.

According to the DRC Protection Monitoring Report, in Dnipropetrovsk and Zaporizhzhia Oblasts, the full-scale invasion has triggered a severe housing crisis, marked by widespread damage, a shortage of public housing and heavy reliance on the private rental market. Many internally displaced people face high rents, unstable living conditions and limited access to adequate housing.

In response, the DRC continues to implement recovery programmes to improve living conditions for both displaced people and local residents in vulnerable situations. Through an EU-funded project, DRC has supported close to 600 households in Zaporizhzhia, Dnipropetrovsk, Kherson, Kharkiv, Sumy and Donetsk oblasts of Ukraine.

Raisa does not lose hope that one day she can return to her house. Photo: ©DRC Ukraine, Dnipropetrovsk Oblast, 2026, Krystyna Pashkina

“Even the neighbours didn’t believe it was possible”

For Hennadii, 55, who lost both palms to frostbite five years ago, this support has been life-changing. A former builder, he now struggles to find work due to his disability, relying on a modest social benefit of just over 2,000 hryvnias per month (40 euros).

“You’ve helped me so much. Even the neighbours didn’t believe such support was possible,” he says.

The DRC replaced his front door, an old wooden window and repaired his leaking roof, covering a total area of 120 square metres. The roof, dating back to the 1950s, had never been replaced.

Hennadii lives with his mother and continues to repair the house himself.

“I’m doing interior work on my own. People are surprised that I can do it without help,” he says, showing with pride the results of his work.

In times of war, people in vulnerable situations need practical support. For many, new windows, doors or a repaired roof are simply unaffordable on a pension or state benefits. Yet when draughts are sealed, roofs no longer leak, and homes stay warm, it restores not only comfort but a sense of safety — and the feeling of having a true home.

Hennadii shows a new roof, door, and window replaced with DRC support. ©DRC Ukraine, Dnipropetrovsk Oblast, 2026, Krystyna Pashkina

Funded by:

European Civil Protection and Humanitarian Aid Operations

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